Privacy Policy

This Privacy Policy explains how the Young at Heart Festival (“we”, “us”, the “Festival”) collects, uses, and protects your personal information when you buy tickets, apply to be a vendor, or communicate with us. By using our website, purchasing a ticket, or submitting a vendor application, you agree to this policy.

Information we collect

• Contact details you provide: name, email address, and phone number.
• Ticket purchase and vendor application details.
• Messages you send us via WhatsApp, email, or our website.
• Basic technical information (e.g. IP address) captured when you submit a form, used to record your consent.

How we use your information

• To process ticket purchases and vendor applications.
• To send you Festival updates and communications, including ticket confirmations, event reminders, vendor logistics, payment reminders, and event news.
• To respond to your questions and provide customer support.
• To keep records of consent and comply with our legal obligations.

WhatsApp and email communications

When you buy a ticket or submit a vendor application, you agree to receive Festival updates and communications via WhatsApp and email at the contact details you provide. These messages relate to the Festival and the products and services you have requested.

You can opt out of WhatsApp messages at any time by replying STOP to any message from us. Once you opt out, we will not send you further WhatsApp messages. You can opt back in by replying START. To stop email communications, use the unsubscribe link in any email or contact us at the address below.

Our WhatsApp messaging is provided through the WhatsApp Business Platform and is subject to WhatsApp’s own terms and privacy practices.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us run the Festival (for example, ticketing, messaging, and email delivery providers), and only as needed to provide those services or where required by law.

Data retention and security

We keep your information for as long as needed to run the Festival and meet our legal and record-keeping obligations, then delete or anonymise it. We take reasonable measures to protect your information against unauthorised access, loss, or misuse.

Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to communications at any time. To exercise these rights, contact us using the details below.

Contact us

Young at Heart Festival
Email: support@youngatheart.co.za
Web: cthalaal.co.za