Frequently asked questions

The festival runs 11, 12 and 13 December 2026, Friday to Sunday. Doors open 10:00 each day. Gates close 22:00 Friday and Saturday, 20:00 Sunday.

The festival is at Youngsfield Military Base, corner of Wetton Road and Chucker Road, Cape Town. Here is the pin: https://maps.app.goo.gl/8d4RWy18667aHdxM7. Important: the entrance is off Wetton Road. Some maps send people to Plantation or Ottery Road, which is not right. Easiest by car or Uber.

Gates open 10:00 every day. Friday and Saturday run to 22:00, Sunday to 20:00.

All you need to get in is your ticket, either digital on your phone or printed.

Children under 3 enter free when accompanied by a ticketed adult. From age 3 the standard ticket price applies (R30 day, R60 weekend).

Yes, there is a dedicated kids zone with activities, entertainment and a play area all three days. Children under 3 enter free when accompanied by a ticketed adult.

Free parking is available on-site at Youngsfield Military Base. Use the entrance off Wetton Road at the corner of Chucker Road (pin: https://maps.app.goo.gl/8d4RWy18667aHdxM7). Some maps send people to Plantation or Ottery Road, which is not right. Saturday is the busiest day, so arrive before 12:00 for the best spots.

Yes, the site is wheelchair accessible with dedicated pathways, accessible toilets, and priority viewing areas. For specific assistance, contact us in advance at support@youngatheart.co.za.

All food vendors must be halaal certified by MJC, SANHA or an equivalent recognised body. Upload your certificate with your application. The team checks it on submission and again on-site.

Tickets are R30 per day, R60 for the full weekend pass (all three days, saves R30). Children under 3 enter free when accompanied by a ticketed adult. Buy at cthalaal.co.za.

You can buy tickets online at cthalaal.co.za or in person at Youngsfield Military Base. Buy online to skip the queues at the gate.

There are three ticket types: a Day Pass for single-day access, a Weekend Pass for all days at a reduced combined price, and Rider Tickets for carnival access. See cthalaal.co.za for full pricing.

Tickets may be available at the gate on the day, subject to availability. We recommend buying in advance, since capacity is limited and there can be queues.

Yes, you can buy a ticket as a gift. Just enter the recipient's details at checkout, or contact us at support@youngatheart.co.za and we will arrange it.

Online tickets are emailed to you as a PDF, or e-ticket. You can show it on your phone or print it out, and both are accepted at the gate.

You can collect in-person tickets at the main entrance on event days.

You can exchange a ticket up to the day before your ticketed session, subject to availability. Email support@youngatheart.co.za to arrange it.

Yes, you can transfer your ticket to someone else free of charge. Contact us at support@youngatheart.co.za with the new attendee's details before the event.

If your e-ticket will not scan, head to the customer service desk at the entrance with your booking confirmation email ready, and staff will sort it out.

Refunds are available up to 14 days before the event. Tickets bought within 14 days are non-refundable unless the event is cancelled or significantly changed. If the event is fully cancelled you get a full refund including any booking fees, and we contact you on your purchase email. Refunds take 5 to 10 business days back to your original payment method. For help email support@youngatheart.co.za.

We accept major credit and debit cards (Visa, Mastercard) and cash at the event. There is no booking fee for either online or in-person purchases.

Vendor and stall applications are at cthalaal.co.za/apply. The form takes a few minutes. After you submit, the team reviews and replies within a few working days.

Applications are reviewed and approval usually takes a few working days. Once you are approved you will be able to pay and manage everything in your exhibitor portal.

Stall sizes start at a 2x2m table and go up to 6x3m. Marquee stall fees run R3,700 to R12,000 depending on size and category. Food and drink trucks are an outside zone with their own fee. Electricity is optional, R400 to R750. Full options and exact prices are on cthalaal.co.za/apply.

Stall allocation happens closer to the festival, so it has not started yet. Once you are approved and have paid, you wait for your stall to be allocated and emailed to you. Outdoor spots are allocated on setup day.

Electricity is an optional add-on for stalls, R400 to R750 depending on the load. Tick the box on the application form.

Every stall comes with one 1.8m trestle table and two chairs included in the price. You do not need to bring your own unless you want extras.

There is no EFT or bank transfer option for stall fees, sorry for any confusion. Payment is by card only (Yoco), through your exhibitor portal at cthalaal.co.za/exhibitor/login. Log in, open your invoice, and pay there. If you cannot access the portal, reply here and the team will send you the Yoco payment link directly.

Yes, you can pay on a payment plan. It starts with a deposit of at least 20% of your outstanding stall fee, paid within 2 days, and every payment must be in by 14 November 2026. You have been accepted as a vendor and we have vendors on the waiting list, so we do need the deposit and a plan in place to hold your stall. Tell me the amount and date for each payment and I will set it up. You pay each one by EFT and upload your proof of payment in your exhibitor portal after each one. Your due date still stands and you will still receive the reminder emails.

The festival is not VAT registered, so VAT is not charged and your invoice will not show VAT. If you need a formal invoice for your records, I can send it to you.

After you pay, you get a confirmation and tax invoice by email. Your stall is then allocated closer to the festival and emailed to you. You can view your invoice, upload documents, and add staff in your exhibitor portal.

You add your staff for gate passes in your exhibitor portal at cthalaal.co.za/exhibitor/login, so your team can get through the gate on event days.

Email the festival team at support@youngatheart.co.za. Someone replies within a few working hours.

Website is cthalaal.co.za. Tickets and vendor applications are both on the same site.

Follow @youngatheart_capetown on Instagram for daily updates.